Days Hrs Min
I did not receive an SMS or email verification code.
Why did I get logged out?
For privacy reasons, your login only stays valid for 24 hours. You will also be logged out after 24 hours of inactivity. You will need to request a new verification code once expired. If for any reason you are having difficulty logging back in, please contact email@example.com
Can I log in on more than one device at the same time?
No, your access code is unique and is single use. If you log-in on a new device, you will be logged-out of the first device and will need to request a new verification code.
How do I ensure the best video experience?
Just like any video stream, there are things you can do to ensure the best viewing experience. Make sure you have a strong internet connection. It also helps to close non-essential tabs in your browser. If you do experience buffering or your video freezes, reload the session page before contacting the Help Desk.
Why am I experiencing audio/visual delays?
Check your bandwidth speed to make sure you are not having issues with your connectivity. Logging out and logging back in and disconnecting from a VPN have also been found to help in this instance. If all else fails, sign on to the session from a different device.
How long will content be available post meeting?
The content will be available for up to 90 days post-meeting, depending on speaker permissions.
Which browser should I be using to access the Virtual Attendee Hub?
The Virtual Attendee Hub runs best on Google Chrome, if you are using a different web browser, we recommend you switch, however it is also compatible with the latest versions of Firefox, Safari, and Microsoft Edge. If you're still experiencing an error, refresh your web-page, clear your cache and cookies, or try going into incognito mode.
*If the steps above do not work or if you have any additional questions, please do not hesitate to get in contact with us at firstname.lastname@example.org